SMC Operation Support Inc., operating under the name Transio (“Transio,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect personal information submitted through transiologistique.com (the “Website”) and through communications with Transio.

This Privacy Policy applies to information collected through our Website, including information submitted through contact forms, quote requests, email, telephone, or other direct communications with Transio.

Information We Collect

We may collect personal and business information that you voluntarily provide to us, including:

• Your name and job title
• Company name and business contact information
• Email address and telephone number
• Shipping or transportation requirements
• Pickup and delivery information
• Freight or shipment details necessary to prepare a transportation quote
• Information provided through our contact or quote request forms
• Any other information you voluntarily provide when communicating with Transio

We may also collect limited technical information automatically when you visit our Website, such as your IP address, browser type, device information, and general Website usage information, where applicable.

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.

How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and requests submitted through our Website
• Prepare and provide transportation quotes
• Understand your transportation requirements
• Coordinate transportation services with selected carrier partners
• Arrange bookings and support shipment-related activities
• Communicate with customers and prospective customers
• Provide customer service and transportation account support
• Follow up regarding transportation requests or shipments
• Maintain business and customer records
• Improve our Website, services, and customer experience
• Send business-related communications when appropriate and permitted by law
• Comply with applicable legal, regulatory, accounting, and contractual requirements

Transio does not use your personal information for purposes unrelated to the services or communications for which it was collected, unless otherwise permitted or required by law.

Sharing of Information

Transio does not sell or rent your personal information.

We may share information with selected transportation carrier partners or service providers when reasonably necessary to fulfill a transportation request, prepare a quote, arrange transportation, coordinate a shipment, or provide services requested by you.

For example, information related to a shipment may need to be provided to a carrier in order to arrange pickup, delivery, booking, tracking, documentation, or other transportation services.

We may also disclose information where required or permitted by applicable law, or where necessary to protect our legal rights, business operations, or the safety of individuals.

We make reasonable efforts to limit the information shared to what is necessary for the applicable business or transportation purpose.

Transio and Transportation Carrier Partners

Transio works with selected transportation carrier partners to support customers with their transportation requirements.

When you request transportation services through Transio, certain information may be shared with the appropriate carrier partner so that the carrier can provide the requested transportation service.

Where applicable, the carrier may maintain its own records and privacy practices relating to the transportation services it provides. Transio is not responsible for the privacy practices of independent third-party organizations, and we encourage you to review their applicable privacy policies when appropriate.

Communications

If you contact Transio through the Website, email, telephone, or another communication method, we may retain your contact information and the details of your inquiry in order to respond to you and provide appropriate follow-up.

Where permitted by applicable law, we may also contact existing customers or business contacts regarding relevant Transio services, transportation solutions, company updates, or other business-related information.

You may request that we stop sending non-essential marketing or promotional communications at any time by contacting us using the information provided below.

Cookies and Website Technologies

Our Website may use cookies or similar technologies to support Website functionality, security, analytics, or to understand how visitors use the Website.

Depending on the Website services and technologies in use, certain third-party service providers may process limited technical information on our behalf.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of the Website.

Protection of Your Information

Transio takes reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, loss, or destruction.

Access to personal information is limited to individuals or service providers who reasonably require the information to perform their responsibilities or provide services to Transio.

Although we take reasonable precautions to protect personal information, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes, enforcing agreements, and meeting legal, accounting, or regulatory requirements.

When personal information is no longer required, we take reasonable steps to securely dispose of or anonymize it, where appropriate.

Your Privacy Rights

Depending on applicable privacy legislation, you may have rights concerning your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information, subject to applicable legal or business record requirements
• Withdraw consent where processing is based on consent
• Ask questions or raise concerns about how your personal information is collected, used, or disclosed
• Opt out of certain non-essential communications

To make a privacy-related request, please contact us using the contact information below.

We may need to verify your identity before responding to certain requests.

Accuracy of Information

We rely on the information provided to us to maintain accurate and appropriate records.

If you believe that information we have about you is inaccurate, incomplete, or outdated, please contact us and we will take reasonable steps to correct the information.

Third-Party Websites and Services

Our Website may contain links to third-party websites, platforms, or services.

Transio is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party website you visit.

Changes to This Privacy Policy

Transio may update this Privacy Policy from time to time to reflect changes to our business practices, Website functionality, services, or applicable privacy requirements.

Any updated version will be posted on this page with a revised effective date.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:

SMC Operation Support Inc. — Transio
Website: transiologistique.com
Email: [email protected]
Telephone: (514) 710-2573

If you believe that your privacy concern has not been adequately addressed, you may also have the right to contact the appropriate privacy regulatory authority.

SMC Operation Support Inc. / Transio
Smart Transport — Real Solutions